My User Research Skills
Professional Trainings
- Nielsen/Norman Group: Master UX Certificate with specialties in Research, Interaction, and Management
- The Evaluators Institute: Qualitative Methods, Monitoring and Evaluation
Research Methods
Virtual and In-person Mixed Methods Research
- User Interviews
- Usability Testing
- Surveys
- Observation (timing and tracking)
- Prototype Testing
- Navigation Testing (tree tests, card sorting, and click tests)
- Comprehension Testing (for audio, video, online text, and museum panels)
- Participatory Design Workshops
- Landscape Analysis
- Heuristic Analysis
- Data Analysis
- Literature Reviews
- Discoveries
Design
- User Interface Design
- Digital Product Design
- Information Architecture
Code
While I don't code anymore on a daily basis, I am experienced enough to facilitate useful conversations with developers when scoping work or brainstorming solutions.
- HTML
- CSS/SASS
Tools
Research
- UserInterviews.com
- Lyssna/Usability Hub
- SurveyMonkey
- Miro
- Nvivo
- Lookback
- Hotjar
- Optimal Workshop
Design, Wireframing, and Prototyping
- Figma
- Sketch
- Balsamiq
- Canva
- Illustrator
- Photoshop
Project Management
- Agile
- Trello
- Jira
- Slack
- Google Suite
- Zoom